TERMS & CONDITIONS
General Terms and Conditions of Contract of Green Monkey Safari DBA
The following terms and conditions apply to all services provided by and regulate the legal relations between the customer (hereinafter referred to as you*).- and Green Monkey Safari DBA (hereinafter referred to as GMS).
1 Contract conclusion
1.1 Initiation and acceptance of the contract
Confirmation of a booking made in writing, by telephone, electronically (online), or in person creates a contract between you and GMS. The contract is governed by these
T&C. No Later than upon payment of the initial confirmation invoice do you agree to the receipt of these T&C and content to their content.
1.2 Accuracy and honesty
You are responsible for giving accurate personal data in all the mandatory and relevant fields necessary to complete the booking process and the subsequent conduction of
the safari. It is also your responsibility upon receipt of an invoice/confirmation to ensure that the information on it is complete and correct. Any inaccuracy must be
immediately reported to GMS. Costs resulting to failure to report will be borne by you
1.4 Service agreement
The scope of the contractual services provided results from the service description on GMS website as well as the details provided in the booking confirmation information.
Additional agreements (Amendments, additions, special wishes etc.) require an express written form of confirmation by GMS.
1.5 Guarantee of customers’ funds
GMS guarantees the safety of your funds once paid into a GMS account.
2 Payment and prices
2.1 Payment process
A mandatory 50% of total price is to be paid within 7 days of receipt of booking confirmation in accordance with the information on it. Unless otherwise indicated on the
invoice/confirmation, final payment, of the remaining 50% is due no later than 60 days before departure.
Cost of travel packages are available upon request and will be represented in USD ($).
2.3 Price changes
GMS may change the prices in the following cases:
– New or increased public taxes or charges (e.g. VAT, safety charges, conservation levis, park fees, etc)
– Obvious printing and publication errors.
2.4 Price inclusions and exclusions
As per indicated in the information supplied by GMS during your booking process.
GMS Safari Experiences include: all accommodation, food, set activities, conservation and game reserve levis and entrance fees, private guide(s), transport from previously
agreed upon meeting point to drop-off point and certain beverages.
Not included: Flights, additional accommodation – not part of the prescribed Safari Experience, private equipment, gratuities and personal beverages.
3 Cancellation policy
3.1 General provisions
For cancellations prior to departure, a GMS’s handling fee of at least USD90 per person is charged in addition to policy layout in 3.2 and 3.3
3.2 Cancellation fees
Prior to 60 days before departure your 50% booking deposit will be refunded to you.
The following percentage of the total price of the booking will be lost by you in accordance with the specified times before departure.
Up to 46 days before departure 20%
45 – 31 days before departure 50%
30 – 15 days before departure 70%
15 – 08 days before departure 85%
07 – 0 days before departure 100%
3.3 Early return/Trip interruption
If you decide to cut the trip short or interrupt/change the service agreed upon during the trip, you have no claim to a refund. If the trip is interrupted or services changed,
any additional charges will be borne by you.
3.4 “No Show”
If you do not arrive at the agreed-upon meeting point on the day of departure and are deemed a “no show” you will not be refunded.
3.5 Any deposits from you are non-refundable. Payment of a deposit enables us to hold a reservation for you but does not guarantee the price.
4 Changes in bookings
4.1 Changes in bookings
Changes in bookings must be requested in writing no later than 90 days prior to departure.
4.2 Notification of a substitute
If you need to cancel your trip, you can go up to 46 days before departure, appoint a replacement person who: is willing to travel under the same conditions in your place. The
appointment of a substitute is only possible if all involved Operators accept. In any case, upon appointment, a processing fee of USD200 is required. In addition, the fees of the
Our general practice is to send documents to our customers electronically whenever possible. We reserve the right to charge an administration fee should you make a
request for such documents to be sent as a hard copy.
6 Travel insurance
It is highly recommended that you take out travel insurance (cancellation costs and travel incidents) and it is your responsibility to do so. Should you choose not to take out
travel insurance, you thereby ensure that you have sufficient private insurance coverage. You also ensure that you have sufficient insurance to cover accidents and sickness
7 Passports, visas and vaccinations
7.1 Legal compliance
You are responsible for complying with all the relevant and necessary passport, visa and vaccination requirements associated with traveling to the destination country.
8.1 Complaints on location and remedial action
If you have reason to lay a complaint whilst on a GMS Experience, you must submit it immediately to your GMS private guide. This usually allows remedial action to be
taken on site.
8.2 If no solution can be found on site
If no remedial action is possible on site, you must request written confirmation of receipt of complaint and content of it. Your private guide is not entitled to acknowledge
8.3 Upon return
Upon return, you are required to submit the written complaint together with the written confirmation by your private guide to GMS within 14 days of arrival. If these
conditions are not met the claims will be forfeited.
9 Use of our Services and Website
You agree you will only use our website or services to make legitimate reservations or purchases and shall not make speculative, false or fraudulent reservations or
reservations in anticipation of demand. You will only use our website and services in compliance with applicable law. Without our prior written permission, you may not
(a) access, monitor or copy any content or information on our website using any “robot”, “spider” or other automated or manual device or program, (b) deep-link to any
portion of our website, or (c) “frame” or incorporate any portion of our website into any other website. Our website may contain links to third party websites that we
provide only as a convenience to you. You should take precautions to ensure that whatever links you access are free of viruses, worms, trojan horses or other destructive
mechanisms The existence of these links does not imply that we endorse such websites or any included content. We are not responsible for such websites or content or any
data privacy practices of such websites.
You agree to indemnify GMS and our affiliates, and any of our Suppliers, and any such parties’ officers, directors, employees and agents from and against any claims, causes
of action, demands, losses, damages, or other costs, (including reasonable legal and accounting fees) brought by you or third parties as a result of (a) your breach of this agreement, (b) your violation of any law or rights of any third party, or (c) your use of our website.
GMS is not liable if the non-performance or bad performance of the contract is due to a failure to act on the side of the customer; an unforeseeable and unavoidable omission
by a third party, which is not involved in providing the contractually agreed services; force majeure or an event, which GMS or a service provider could not have foreseen or
avoided, notwithstanding the exercise of due care. GMS, therefore, is not liable for changes in an itinerary caused by strikes, social unrest, weather conditions, decisions taken
by the authorities, third-party delays, etc.
12 The Southern Africa Tourism Services Association
If no agreement is reached on a complaint between you and GMS, you have the possibility of contacting The Southern Africa Tourism Services Association (SATSA).
The Southern Africa Tourism Services Association (SATSA)
Ground Floor, Rosebank Terrace North, 23-25 Sturdee Avenue, Rosebank, 2196
PO Box 900, Ferndale, 2160
+27 (11) 886 9996
Please send Faxes to
The relationship between customers and GMS is governed exclusively by South African law. Actions against GMS may only be brought in its country of registration, South Africa.